How many miles of towing do I get with my All America Roadside Assistance Program?
If you or one of your immediate family members residing in your household becomes stranded, you will be towed to the nearest capable repair facility or a repair facility of your choice for up to a $100 value limit.
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What other services are included in my membership?
• Lock Out Assistance
• Flat Tire Change
• Fuel Delivery
• Battery Jump Starts
• Towing
• Theft Reward - $5,000
• Trip Routing and Mapping
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Is my spouse covered? What about children living at home or away at college?
All America Roadside Assistance wants to make their services available to your spouse, children living at home or away at college under the age of 18. They have all of the same benefits afforded to you at NO ADDITIONAL COST.
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What if I call All America Roadside Assistance and I am not in their system?
In the rare event you should call and you are not in our system or your eligibility cannot be verified we will offer to assist you at your expense. In other words, you will still be able to use the All America Roadside Assistance emergency number, but you will be expected to pay for the service. (Keep in mind that because we are such a large corporate account, it is likely that we can obtain a better rate for you than you could obtain for yourself). You will then send your original, dated, itemized receipt on the commercial letterhead of the service provider, and your name, address, and member number to All America Roadside Assistance c/o our affiliate Roadside Protect, 2401 Hassell Rd., Ste 1515 Hoffman Estates, IL 60169 and your eligibility will be confirmed and your towing or roadside assistance expenses will be reimbursed to you.
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I called All America Roadside Assistance and the ETA (estimated time of arrival) I was given was too long, what are my options?
In most cases we are able to assist you within 30-45 minutes. In certain areas and at certain times, we may not be able to dispatch help to you. In those cases we will give you an authorization number and direct you to call a local service provider for the assistance you need. You then pay the service provider directly for services rendered, and you submit to us a reimbursement request. Your dollar limit for reimbursement is $100 per event. Extreme weather conditions, acts of God or nature, heavy call volume or lack of equipment availability may affect our ability to provide service.
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Does All America Roadside Assistance cover all the vehicles I own?
Because membership benefits apply to you, not to a single vehicle, your AARA benefits can be used to provide service for any of the following vehicles which you, your spouse (or domestic partner) or dependent children living with you (ages 16 to 18) may be driving regardless of whether that vehicle is owned, leased rented, or borrowed:
• Automobiles, including company cars assigned to the member for full-time personal use; and
• Pick-up trucks, motorcycles, vans and sport utility vehicles operated primarily for personal use."
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What Vehicles are Not Eligible?
Vehicles including but not limited to taxis, limousines, automobiles, vans, trucks, and trailers; self-contained and/or self propelled motor homes, regardless of size or class; and trailers, including but not limited to boat, fifth wheel, travel, and/or pop-up camping trailers.
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Does All America Roadside Assistance cover any parts or mechanical work?
AARA is a roadside assistance service for towing, gas/fuel/oil delivery, flat tire changes, lock out services, battery jump starts and accident towing. Any fluids, batteries, or parts delivered are at your own expense.
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What if I am in an accident, will All America Roadside Assistance still assist me?
Yes. All America is designed to help you in the event of an accident or collision. In some cases police involvement prevents us from being able to assist you and you will have to use a police designated tow service.
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How do I access my Trip Routing Service?
You may call the toll-free number listed in your member package, Monday through Friday 7am – 7pm CST and Saturday 8am – 4pm CST or email your request and we will be happy to assist you. You should call at least 2 weeks prior to your trip to ensure timely delivery of your trip routing.
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How many times can I use my All America Roadside service a year?
All America Roadside Assistance provides services to stranded motorists who are our members up to three times per membership year. We do not cover repeated service calls for a covered vehicle in need of routine maintenance or repair.
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Does All America Roadside Assistance cover me while riding or driving in Canada?
Yes. All America offers service in Canada and all 50 United States.
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How do I access my services?
Simply keep your membership card in a readily accessible place in the event you should need to contact us.
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What if I am on a toll-way or turnpike?
In some instances the toll-way or turnpike has its own tower and does not allow All America Roadside to send you assistance. You may use their contracted towers and send in your receipted towing for roadside assistance services to us for reimbursement. At times you may wish to have the turnpike tower take you off the roadway and then call your All America Roadside service number to do the rest. This is acceptable also.
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I've never heard of you - how do I know you're going to be around for a full year if I pay for a year's membership?
All America Roadside Assistance utilizes the dispatch call center of its affiliate, Roadside Protect. Roadside Protect is a subsidiary of Allstate Insurance Company. Allstate is widely known through the "You’re in good hands with Allstate" slogan and has been in business since 1931.
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Does each member of my family get a membership card?
All America Roadside Assistance coverage is extended to the spouse and all children 18 and under living at home or away at college. Two membership cards are issued with each membership packet, in the name of the enrolling member. If you require an additional card for a dependent son or daughter (16 – 18 years of age), please notify us. Calls for service must mention the name and card number of the membership account. Members must call in under the main account to be serviced.
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I don't understand the tire change requirements. What if I don't have an inflated spare tire?
In the event you do not have a usable spare tire, All America Roadside Assistance will tow your vehicle to the nearest facility capable of making needed repairs.
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Regarding fuel service.
In the event a member runs out of gas, enough fuel will be delivered so that you can reach the nearest fueling station. (Member is responsible for the cost of fuel which must be paid for by the member, directly to the service provider at the time of delivery).
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What’s the average response time to a stranded motorist?
All America Roadside Assistance typically services most members between 30 – 45 minutes or up to 60 minutes in rural areas. Response time will vary due to inclement weather conditions, traffic patterns, and your location.
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What if I don't have a credit card? What if I want to pay by check or money order?
If you'd like to purchase your membership by check, please fill out our online form located here, and mail it to the address provided.
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If this is a free 30 day membership, why do you need my credit card at all?
The COPPA (the Children's Online Privacy Protection Act of 1998) requires that we verify that you are not a child, and validating a credit card is one way of doing this.
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Do you have a senior citizen discount?
No, we do not. We donate our net proceeds to charities that support seniors and senior activities.
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How soon can I get roadside assistance?
When you call our toll-free number or enroll on our website, it will take 8-10 business days for you to receive your membership packet. You can begin using your AARA services as soon as your packet is received. If you mail in a coupon from another advertising source, your service, again, begins when you receive your membership materials. The term of your membership is effective when you receive your membership packet for a 13-month period.
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